Contact Info:

Monday - Friday 09:00 - 17:00

Phone: +1(773) 879-3341

Email: info@mrtcarservicellc.com

Address: 2115 W FARWELL AVE APT 512 CHICAGO, IL, 60645

Contact with an expert

    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    I understand how frustrating it can be when an order doesn’t arrive on time. Here are a few steps you can take to track your order:

    1. Check Your Order Confirmation Email:
      Look for the tracking number or shipment details that should have been sent when your order was processed. The email may contain a link to track your shipment.

    2. Track the Shipment:
      If you have a tracking number, you can visit the carrier's website (e.g., UPS, FedEx, USPS) and enter the tracking number to get the most up-to-date information about your package.

    3. Contact Customer Support:
      If you can't find any tracking information or if the tracking shows that the package is delayed, it's best to reach out to Peterson Freight Haulers' customer service team directly. They can assist in tracking down your order and provide an update.

    Do you deliver on public holidays?

    Most delivery services do not operate on public holidays, so it's likely that Peterson Freight Haulers does not deliver on these days. However, delivery times can depend on several factors, such as the carrier used and the specific public holiday.

    Here’s what you can do:

    • Check with the Carrier: If your order is shipped via a specific courier (like UPS, FedEx, or USPS), you can check their holiday schedule online or contact them directly for confirmation.
    • Contact Customer Service: You can also reach out to Peterson Freight Haulers directly to inquire about their specific holiday delivery policies. They can give you exact details on how public holidays may impact delivery times.
    Do you deliver to my postcode?

    To determine if Peterson Freight Haulers delivers to your postcode, you can follow these steps:

    1. Check the Website: Look for any delivery or shipping policy section on the website. There may be a list of areas or postcodes they cover.

    2. Use the Delivery Calculator: Some websites have a postcode lookup or delivery calculator where you can enter your postcode to see if they deliver to your area.

    3. Contact Customer Service: Reach out directly to the customer service team to ask if they deliver to your postcode. Here's a message template you can use:

    Is next-day delivery available on all orders?

    Next-day delivery is often available, but whether it applies to all orders can depend on factors such as:

    • Order Time: Next-day delivery is usually only available for orders placed before a certain cutoff time (e.g., by 12 PM or 3 PM on a business day).
    • Shipping Location: Some areas may not be eligible for next-day delivery, especially if they are in remote or rural regions.
    • Availability of Stock: Items that are out of stock or require special handling might not be eligible for next-day delivery.
    • Public Holidays or Weekends: Next-day delivery may not be available during public holidays or over weekends, as carriers might not operate.

    To confirm if next-day delivery is available for your order, you can either:

    1. Check the Delivery Options at Checkout: Most websites will give you a choice between different shipping methods when you're checking out, including next-day delivery (if available).
    2. Contact Customer Service: If you’re unsure, you can ask the customer service team directly whether next-day delivery applies to your specific order.
    Do I need to be there to sign for delivery?

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