At Peterson Freight Haulers, we are committed to providing high-quality service. If you are not completely satisfied with your purchase, we are happy to assist with returns and refunds under the terms outlined in this policy.

1. Returns

We accept returns under the following conditions:

  • Eligibility: Returns must be made within [insert number of days, e.g., 30 days] from the date of delivery.
  • Condition of Items: Items must be unused, in their original condition, and in the original packaging. If the item has been used or damaged, we may not be able to process a return.
  • Return Process: To initiate a return, please contact our customer service team at [contact email or phone number]. We will provide you with return instructions, including the return address and any applicable return labels.

2. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will issue a refund to your original payment method within [insert number of days, e.g., 7-10 business days].

  • Partial Refunds: In some cases, we may offer a partial refund if the item is returned in a non-original condition (e.g., opened packaging, damaged items).
  • Shipping Costs: Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped).

3. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Custom or personalized items
  • Perishable goods (if applicable)
  • Digital products or services

Please contact us directly if you’re unsure about the eligibility of your purchase.

4. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item, you will need to return the original item for a refund and place a new order for the item you wish to receive.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will either send a replacement or issue a full refund, including shipping costs. You may be asked to provide photos or other information regarding the damage or defect.

6. Cancellations

Orders can be canceled within [insert number of hours, e.g., 24 hours] of placement. If you wish to cancel an order, please contact our customer service team immediately at [info@mrtcarservicellc.com]. If the order has already been processed or shipped, the cancellation may not be possible, and you will need to follow the return process once you receive the item.

7. Return Shipping Costs

Unless the return is due to a fault of Peterson Freight Haulers (e.g., incorrect or defective items), customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is safely delivered. Peterson Freight Haulers is not responsible for lost or damaged returns.

8. How to Contact Us

If you have any questions about our return and refund policy or need assistance, please feel free to reach out:

Peterson Freight Haulers
info@mrtcarservicellc.com